Atmos Energy Winter Storm Safety
The forecast indicates that extreme winter weather will impact this area in the coming days, and Atmos Energy stands ready to deliver safe and reliable natural gas to its valued customers.
We will communicate regularly with customers and communities before, during, and after extreme weather events, so please encourage your community to activate text alerts, follow us on Facebook, X, and Instagram, and visit our website at atmosenergy.com for the most up-to-date safety and weather preparedness information.
For more information, please refer to the press release below:
DALLAS, Texas – Jan. 21, 2026 – The forecast indicates that extreme winter weather will impact this area in the coming days, and Atmos Energy stands ready to deliver safe and reliable natural gas to its valued customers. As we closely monitor the weather and strategically position technicians across our system, please remember there are important measures that you and your family can take to stay safe and use energy wisely throughout the coming storm. Meanwhile, Atmos Energy will communicate regularly with customers and communities before, during, and after extreme weather events, so please activate text alerts, follow us on Facebook, X, and Instagram, and visit our website at atmosenergy.com for the most up-to-date safety and weather preparedness information.
Always remember that colder weather may increase the amount of natural gas you use. Even though natural gas is one-third of the cost of electricity, increased usage during periods of extreme cold will lead to higher bills. Atmos Energy recommends that you and your family use energy wisely by making a few household changes which may help mitigate how much you spend on natural gas and other energy bills.
Consider these tips to help you stay safe and save energy in the coming days – and all winter long.
Inspect your natural gas piping and appliances.* You are responsible for any natural gas piping on your property from our gas meter to your house or business. As the owner of your home’s gas piping and appliances, it’s your responsibility to schedule regular inspections and maintenance.
To help keep your home safe and to improve energy efficiency, always operate and maintain your natural gas appliances according to the manufacturers’ instructions.
Never use an oven or a gas stovetop to heat your home.
Save money and energy by setting your thermostat to 68 degrees during the day and 58 degrees when you are away from home, where safe to do so.
Reduce your shower and bath time. Showering and bathing can account for 40 percent of your home's hot water use.
Keep warm air inside. Unless a fire is burning, close your fireplace damper to prevent warm air from escaping up the chimney.
Protect natural gas meters. Natural gas meters are weather-proof; however, to help keep the meter working smoothly, remove snow and ice from natural gas meters with a broom or brush. Never kick or chip snow and ice away with a hard object. Call Atmos Energy's Emergency Number at 866.322.8667 if you have concerns about your meter.
Make sure external vents for dryers and other natural gas equipment are clear. Blocked vents can lead to a dangerous buildup of carbon monoxide gas. If you have questions about proper venting, contact a licensed plumber or qualified contractor.
Minimize the risk of frozen pipes. Leave faucets running at a trickle, open cabinet doors, and close all exterior doors and windows to keep heat inside.
These tips and more are available on our Storm Center page at atmosenergy.com.
Although natural gas outages are infrequent, if you experience loss of natural gas service or low gas pressure, contact the Atmos Energy emergency line at 866.322.8667 – agents are ready to assist 24/7.
Smell gas, act fast! If you suspect a natural gas leak, leave the area immediately! From a safe distance call 911 and Atmos Energy's 24-hour toll-free emergency number at 866.322.8667.
*If you are purchasing metered gas from Atmos Energy for resale through a gas distribution pipeline system for tenants, you may be a master meter pursuant to the definition in 49 CFR 191.3 or state statute, which would subject your system to additional codes and standards. Contact your state natural gas regulator if you have any questions.
